An order opens on its own page, read first and edited apart. Its next step is the main button at the top: Mark as dispatched while it waits to go, Mark as delivered once it has gone. Beside it are the order's other actions (Record a return, Record a refund, Cancel order) and Edit. Back returns you to the list as you left it.
Where several people share the orders, I'm processing this on an order still to dispatch tells everyone "Being processed by" your name and since when, on its page and under its status in the list, so nobody packs it twice. It lets go once the order is dispatched, after a day, or when you press Release. An order someone else is processing shows their name, and I'm processing this then takes it from them.
On an order synced from eBay, Mark as dispatched also tells eBay, with the courier as eBay names it and the tracking number, and the sheet says whether eBay took it. Where eBay refuses it, the sheet and the order's page say why in eBay's own words: correct the courier or the tracking number and Send it again. While the store is not connected, the order says StoreDeck is telling eBay, and it is sent once the connection allows. An order marked dispatched on eBay reads as Dispatched here with eBay's tracking within one sync, and as Delivered within six hours of eBay seeing it delivered, while it is under 90 days old.
On an order synced from eBay, money moves on eBay. Refund on eBay sends the whole order or an amount you type back to the buyer, with a reason eBay asks for, and Cancel on eBay ends an order not yet dispatched and refunds the buyer; out of stock counts as a defect on your eBay account, the other reasons don't. Anyone who changes orders can send them, the order shows who did, and neither can be taken back here. Each shows as on its way until the next sync reads what eBay did, and only then moves the books, so nothing is counted twice. Refunds and returns made on eBay come in the same way, which is why an order from eBay has no Record a refund or Record a return while the store is connected.
What the page holds
- The order number
- The page's title. It copies with one click, with nothing in front of it.
- Summary
- When it was ordered, the date to dispatch by (marked when it is near or late), the courier, the tracking number, the estimated delivery, when it was delivered and who created it.
- Items
- What was sold, each variant on its own line with its quantity and price, linked to its listing.
- Buyer and delivery
- The buyer, the address and the delivery country, each ready to copy.
- Messages
- On an order from eBay, the buyer's conversations about it, each opening to be read and answered (see Messages).
- Fees and profit
- The sale less the sales channel's fees and what the goods cost: the order's gross profit, worked out line by line. A fee typed from your invoice is marked Custom, one worked out from the rate card Estimated, and the fees a sales channel charged a synced order From the channel, From eBay on eBay.
- Returns and refunds
- Every refund on the order, with its date, amount and units, and the units back on sale.
- Costs and funding
- What the goods cost, who paid for them and with which card or bank account, and, for goods a funder paid for, whether you have paid them back.
- Supplier
- The supplier's order number and tracking number, for an order you buy in to send on.
- Notes and files
- Anything you wrote down, and an invoice or a photo kept with it, where your plan includes files.
- Activity
- Who created the order, and, for the owner and their accountant, every change since: who made it, when, and what it was before.
What the channel sent and what you add
An order is the sales channel's record (the item, the buyer, the price and the fees) with what only you know added: what it cost you, who funded it and your supplier's references. Fees stay as the invoice shows them; StoreDeck never rewrites a fee you typed.
A sales channel sends no cost, so an order synced from it whose product has none reads Cost not entered where its cost would be, and its gross profit counts the goods as costing nothing until the cost is entered: on the order, which saves without it meanwhile, or on its product, whose cost the connection's next sync carries to its orders still without one.
A return a sales channel reports comes in as Returned with its refund, the units it brought back not on sale. Whether they are back in stock is yours to say, as only you know: the order's page asks Can they be sold again?, and Yes, back in stock puts every unit back, its cost no longer counting against the order, where No, not back in stock leaves it counting. Until you answer, Needs attention counts it among the returns to check. Edit return changes the answer, or puts some units back.
Paying a funder back
When an investor's or a processor's card paid for the goods, the order's cost is theirs to be paid back. The owner marks it paid under Costs and funding, with the day and the transfer's reference; until then the order stays out of your investment and in what is owed to funders. Profit never moves: the goods were counted as a cost when the order was saved.
Common questions
Why can I not change the price on a locked order?
An order dated on or before the store's Lock date belongs to a closed period. Its figures stay as they were reported; a refund dated after the Lock date can still be recorded on it.
Related: Returns and refunds, Adding an order, The Lock date.
Still need help? Contact support, or look a word up in the glossary.