Terms of Service

1. The service

StoreDeck provides tools to record and analyse your e-commerce trading: orders, listings, stock, fees, expenses, inventory, payouts, payments to people, the shares owed to partners and investors, the discounts agreed with processors, and team collaboration. StoreDeck is a bookkeeping aid, not an accountancy, tax or legal service - you remain responsible for the accuracy of your records, for the agreements you hold with your partners, investors and processors, and for your statutory filings.

2. Accounts and access

You can create an account yourself, or be invited into one. A new address must be confirmed before its account can be used, by the link we email or, for a Gmail or Google Workspace address, by signing up with Google, and it must be a permanent address you control: we refuse temporary or disposable inboxes, and one inbox gets one self-created account whatever spelling of the address is used. You are responsible for the actions taken under your sign-in and for the teammates, partners, investors, processors and accountant you add, including the role, terms and store access you give each of them; an accountant reads every record you read on the stores you give them. Each plan tier sets limits (stores, people, record caps and features) that apply to your account; one seat covers one person, whatever they hold on the account, and an accountant holds none.

3. Subscriptions, billing and cancellation

• Billing. Paid plans are a rolling subscription per account, billed in GBP by our payment provider, Stripe, either monthly or yearly. No VAT is currently charged; if we become VAT-registered, VAT will be added at checkout where applicable and announced in advance. Your billing cycle starts on the day you subscribe. An invoice is issued for every charge and available in Settings, under Plan and billing.
• Introductory pricing. Where a paid tier advertises a reduced rate for its first months, that rate applies to monthly billing only, for the stated number of consecutive months, once per account across all paid tiers. A month left unpaid ends the offer; the standard rate applies from then on. Annual plans do not carry it.
• Annual plans. A yearly plan is charged in full at the start of each year and renews annually. Moving from monthly to yearly billing is charged immediately, with credit for the unused part of the current month. Moving from yearly to monthly takes effect at the end of the year already paid for.
• Plan changes. Upgrades take effect immediately - you pay the prorated difference for the remainder of the cycle. Downgrades take effect at the end of the period you have paid for. Changes may be blocked while your data exceeds the target plan's limits.
• Cancellation. You can cancel any time in Settings, under Plan and billing. You keep your plan until the end of the paid period; there is no further charge after that, and you can resume before the period ends. After a subscription ends, the account moves to the free tier if it fits its limits, otherwise it becomes read-only until resubscribed - your data is not deleted.
• Failed payments. If a renewal payment fails we retry it and notify you. If it remains unpaid after the notice period, the account becomes read-only until payment succeeds. Nothing is deleted while an account is read-only.
• Refunds. Payments already made are non-refundable as standard, since you keep full access for the period paid. This does not affect your statutory rights; where something has gone wrong on our side, contact support@storedeck.org and we will put it right, including a refund where appropriate.
• Price changes. If prices change, existing subscriptions stay on their current price; a new price applies only when you next change plan or resubscribe, and we will tell you in advance.

Current prices and limits are on the pricing page.

4. Your data

Your bookkeeping data belongs to you. You can export it at any time on plans with export enabled, and request a copy otherwise. We do not sell your data. Figures shown to a partner, investor or processor are limited to their own record; you are responsible for the accuracy of the terms you enter for them. See the Privacy Policy for what we store and why.

Connecting a store to a sales channel (eBay today) lets StoreDeck read your records there and write to the channel when you or your team act, such as marking an order dispatched. You must be entitled to connect that account, and you remain bound by the channel's own terms: a buyer's details it sends are for fulfilling, accounting for and supporting their order, and you may not give access to eBay's data to anyone US rules bar from it (28 CFR Part 202), such as a person living in China (Hong Kong and Macau included), Cuba, Iran, North Korea, Russia or Venezuela. eBay is a trademark of eBay Inc.; StoreDeck is not affiliated with or endorsed by eBay.

File attachments are for the records of your business - receipts, invoices and similar documents, up to 10 MB each - under fair use: there is no per-plan storage meter today, and if an account's storage goes far beyond ordinary bookkeeping use we will contact you before anything else happens.

5. Acceptable use

Do not use StoreDeck to break the law, infringe others' rights, probe or disrupt the service, or exceed your plan's limits by circumvention. We may suspend accounts that do. We may also remove a file that breaks these terms; when we do, we email the account's owners which file it was and why.

6. Service and liability

We aim for a reliable, continuously available service but provide it "as is", without warranty of uninterrupted operation. To the extent permitted by law, our total liability in any 12-month period is limited to the fees you paid us in that period. Nothing in these terms limits liability that cannot lawfully be limited.

7. Changes to these terms

We may update these terms; material changes will be notified in the app or by email before they take effect. Continued use after that is acceptance.

8. Contact

Questions about these terms: support@storedeck.org.