Help centre

Short articles on every page of StoreDeck and the jobs done there, and what each word means.

Getting started

Getting aroundThe navigation, the store switcher, search, the notifications, Help and the keys that save you a click.
Setting up a storeCreating a store, the setup checklist that leads to its first figures, and the demo store to look around first.
The DashboardHow the store is doing over the dates you choose, the profit worked out line by line, and what needs you now.
All storesAn account's stores read together: their figures added up, their payouts, profit and loss and people in one place.
Importing a fileBring orders, listings, opening balances, expenses, adjustments or payouts in from a CSV file, checked before anything is saved.
The fee calculatorTry a sale before you list or sell it: what the sales channel takes, what the sale leaves you and the price you need.

OrdersEvery sale the store has recorded, in views that follow the work, with each order's fees and profit worked out.
An orderOne order's own page: its next step, its items, buyer and delivery, its fees and profit worked out, and who funded it.
Adding an orderRecord a sale on one page, grouped the way an order is put together, its fees and profit worked out as you type.
Returns and refundsRecord a return or a refund on an order: the sheet states the refund, the fee credited back and the gross profit before and after.
Processor ordersThe orders a processor places for you on their own cards, by the stage they are finished in, and what you owe them for the goods.
MessagesYour buyers' messages and questions on eBay, read and answered from StoreDeck by whoever handles the orders.

ListingsEvery product the store sells, a card each, with what one unit earns after fees, what it cost and how it is selling.
A listingOne product's page and form: its variants, what each unit earns, its stock and codes, its photos and its history.
InventoryEvery SKU that keeps its stock: what is available, committed and on hand, what it is worth and how long it will last.
Receiving stockBook a delivery from a supplier onto the shelf at its landed cost, and correct or delete one later.
Stock countsCount what is on your shelves, check it line by line against the records, then apply the differences with their reasons.

PayoutsMoney the sales channel has paid into your bank: recording each payout, opening one, and why paying people is recorded apart.
ExpensesRunning costs the sales channel does not take from your balance: recorded, repeated, split across stores and reported under their tax line.
AdjustmentsCredits and charges on your sales channel balance that are not an order, each landing on the line of the books it belongs to.
ReconciliationCheck each month against the sales channel's statement: the month's net proceeds and the balance on its last day.
Reconciling a monthStep by step: open the month, type two figures from the sales channel's statement, put right what differs and lock it.
Profit and lossThe Dashboard's statement month by month, the gross profit each product made, and the year end your accountant needs.
The VAT summaryA VAT-registered store's VAT period by period, in the boxes of the VAT return, for your accountant to prepare it from.

PeopleEveryone on the account, one row a person, with what they have earned, been paid and are owed, and the way to pay them.
A personEverything about one person on one page: their role and stores, their terms on each, what they earned, were paid and are owed.
RolesThe eight roles on a StoreDeck account: what each can do, what each sees, and what each never sees.
Inviting someoneStep by step: who they are, their role, the stores and their terms on each, then one sentence to check before it is sent.
Paying someoneRecord a payment of someone's share, pay everyone owed at once, and pay a funder back for the goods their cards bought.
Your earningsWhat your share has earned, what has been paid to you and what you are still owed, worked out from the store's orders.
The FeedWhere the people who run a store talk about its work, with mentions, replies and links to the orders and listings named.

SettingsThe store's settings, the account's and your own, each section showing only what you can change or need to read.
Business and taxThe business's identity and its VAT: what each setting changes in the books, and what a seller type is and is not.
The Lock dateClose a period once it is reported, so nothing dated in it can be added, changed or deleted, and reopen it when you must.
Plan and billingYour plan, what the account uses of it, its invoices, and how changing, cancelling and a failed payment work.

Working with your accountantWhat to send your accountant and when, giving them their own access, and locking each period once it is filed.
For accountantsFor a client's accountant: what StoreDeck's figures are, the basis they are on, what an export holds and what it does not do.
GlossaryWhat every figure, role, status and setting in StoreDeck means, in one sentence each.

Not here? Contact support: the team answers by email, usually within one working day. What changed lately is in What's new.